Changing your mind
For a standard-size online purchase, tell us you wish to cancel within 14 days of receiving the goods. You then have 14 further days to send them back. No reason is required. Our curtain sizes are standard formats; they are not made to measure.
How to request a return
Contact [Support email to be added] or use the contact form, giving your order number and the items concerned. We must provide the return address and return-cost arrangements before orders open. Do not use the supplier’s address or the address printed on a parcel without instructions.
Condition and refunds
You may inspect the product as you would in a shop. A deduction may apply for handling beyond what is necessary to inspect it. Refunds include the cost of standard outbound delivery and are normally issued within 14 days of receiving the goods back or evidence that they have been sent back, whichever is earlier, using the original payment method.
Faulty or incorrect goods
Tell us about damage, a fault or an incorrect item. We will explain the appropriate remedy under your statutory rights. Reasonable costs of returning faulty goods are covered by the seller. Nothing here limits your legal rights.
Return arrangements awaiting confirmation
[Before launch] Add the return country and postal address, the support email, who pays change-of-mind return postage, and the practical return process.
Cancellation form
To: [Legal seller name, postal address and email]. I hereby give notice that I cancel my contract for the following goods: [items]. Ordered on: [date]. Received on: [date]. Order number: [number]. Consumer name and address: [details]. Date: [date]. Signature only if sent on paper.